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Have a question? Our customer service experts are here to help. You can use the policy number look up tool below, which will help you find the right person to speak to. If you’d prefer, you can search our product-specific contact numbers below, or call our general enquiries number and we'll help direct you to the right team.

Find the right contact number for your policy

Enter your policy number in the field below to find the relevant telephone number and opening hours.

Your policy number can also be referred to as your Plan or Reference number. This should be between 4 and 16 digits long with numbers, letters or a combination of both. Please remember to enter any forward slashes (/) or spaces contained in the number.

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Unfortunately we couldn't recognise the policy number you entered.

Please call us on 0800 000 000 (Mon-Fri, 8am-6pm) or select your product from the list at the bottom of the page.

If you reside outside the UK please call +44 1786 448844 between 8am-6pm (GMT) Monday-Friday.

Product Column Telephone Number Opening Hours

You may be able to manage your product enquiry online through our Online Service. You can check the value of your policy, change personal details, download product information and send us secure messages. Register Now.

Alternatively, browse the product list below to find the right contact number for you.

Product

Telephone number 

Opening hours 

Retirement Account

0345 268 0488

8.30am to 5.30pm (Monday to Friday)

Flexible Retirement Plan - Income Drawdown Option

0808 234 2372

9am to 5pm (Monday to Friday)

Personal Pension Plan 

0345 640 2000

8am to 6pm (Monday to Friday)

Scheme Pensions

0808 234 3030

8.30am to 6pm (Monday to Friday)

AVC

0345 600 0343

8.30am to 6pm (Monday to Friday)

Group AVC

0345 600 0383

8.30am to 6pm (Monday to Friday)

Stakeholder Pension

0345 070 3333

8.30am to 6pm (Monday to Friday)

Group Pensions

0345 075 2244

8.30am to 6pm (Monday to Friday)

Trustee Investment Plan

0808 100 3429

9am to 5pm (Monday to Friday)

Executive Pension Plan

0370 150 4685

9am to 5pm (Monday to Friday)

Section 32

0345 640 1000

8am to 6pm (Monday to Friday)

Self-Invested Personal Pension

0345 640 2000

8am to 6pm (Monday to Friday)

Company Transfer Plan (Bulk Section 32)

0808 234 3030

8.30am to 6pm (Monday to Friday)

Pension Choices Plan

0345 640 1000

8am to 6pm (Monday to Friday)

Product

Telephone number 

Opening hours 

Existing Prudential Annuity customer

0345 640 0000

8.30am to 6pm (Monday to Friday)

Dalgety Pension Enquiry
C&A Pension Enquiry
Ferranti Pension Enquiry
Deferred Annuity customer

0345 074 7574
0345 078 6655
0345 073 7738
0345 602 0361

8.30am to 6pm (Monday to Friday) 

Product

Telephone number 

Opening hours 

Prudential Investment Plan

0345 640 1000

8am to 6pm (Monday to Friday)

PruFund Investment Plan

0345 640 1000

8am to 6pm (Monday to Friday)

Prudence Bond

0345 640 1000

8am to 6pm (Monday to Friday)

Prudence Prospects Bond

0345 640 1000

8am to 6pm (Monday to Friday)

Flexible Investment Plan 

0345 640 1000

8am to 6pm (Monday to Friday)

Prudential Investment Bond

0345 640 2000

8am to 6pm (Monday to Friday)

Prudential Endowment Products

0345 640 2000

8am to 6pm (Monday to Friday)

Former Scottish Amicable Products

0345 640 3000

8am to 6pm (Monday to Friday)

Prudential International Products

International Portfolio Bond
 

 

International Prudence Bond
Prudential International Investment Bond 
Prudence Portfolio Bond 
Portfolio Account  
Prudential International Investment Portfolio 
Prudential Onshore Portfolio Bond 
Building Society Bond 
Personal Investment Bond 
Flexible Critical Illness Plan 
Flexible Life Plan 
Flexible Protection Bond 
Long Term Care Bond   

 

0345 528 0655
+44(0)131 608 1767 (Overseas)

 

+ 353 1 476 5000

 

9am to 5pm (Monday to Friday)

 


8.30am to 5.30pm (Monday to Friday)

Industrial Branch Policies  

0345 640 4000

8am to 6pm (Monday to Friday)

Prudential ISA and OEIC/Unit Trusts

0344 335 8936

8.30am to 5.30pm (Monday to Friday)

Prudence Inheritance Bond

0345 640 3000

8am to 6pm (Monday to Friday)

Product

Telephone number 

Opening hours 

Home Insurance

0800 300 300

8am to 9pm (Monday to Friday)
9am to 5pm (Saturday)
10am to 5pm (Sunday)

Car Insurance

0800 300 300

8am to 9pm (Monday to Friday)
9am to 5pm (Saturday)
10am to 5pm (Sunday)

Home Insurance Legal Advice

0345 605 9268

24 hours

Home Insurance Home Emergency

0800 032 4164

24 hours

Car Insurance Legal Advice 

0345 246 3565

24 hours

Emergency Breakdown/Rescue

0800 032 4161

24 hours

Windscreens

0800 328 9150

24 hours

Prudence Family Cover, Mortgage Protection Plan, Critical Illness Cover

0345 640 2000

8am to 6pm (Monday to Friday)

Mortgage Payment Safeguard Insurance

0370 905 2147

9am - 5pm (Mon - Fri)

Disability & Redundancy Insurance

0370 905 2147

9am - 5pm (Mon - Fri)

Product

Telephone number 

Opening hours 

Prudential Mortgage*

0345 600 0290

9am to 5pm (Monday to Friday)

Lifetime Mortgage

0345 656 0000

8.30am to 6pm (Monday to Friday)

 

Phone

Opening hours

Registering or logging in

0345 601 0150

8:30am - 6pm (Mon-Fri)

Registering or logging in (International)

+44 203 755 9451

8:30am - 6pm (Mon-Fri)

Other enquiries

+44 178 644 8844

8am - 6pm (Mon-Fri)

8am to 6pm, Monday to Friday (GMT)

If you are calling from outside the UK, call (+) 44 1786 448844

0800 numbers are free to call from the UK, international calls are charged at your international rate.

  • To save you needing to press option buttons on your phone and to quickly get you to someone that can help we have a voice prompted service.
  • This service will answer your call and ask you a few questions and is the quickest way to help ensure your enquiry goes to the right person to help you.
  • You should respond to the service naturally as if you were speaking normally to a person and confirm your plan or policy number.
  • Once the service has confirmed your plan or policy number, it’s likely to ask you a number of security questions. These will depend on the type of policy you have with us.
  • If you do not have an item that is being asked for please say "I don’t have it".

Example of call:

Prudential Voice Service: Welcome to Prudential. Calls are recorded to help us improve service. Please say your plan or policy number.

YOU: confirm your plan or policy number, it can be found on any letters we have sent you.

Prudential Service (asks some security questions)

YOU: (provide answers to security questions)

Prudential Service: Thank you, I'll transfer you now.

Your call will then be transferred to the Prudential Call Consultant best placed to help you.