Updating your payment details

If your plan/policy isn't included above, we will be sure to send you the correct form out. Please call 0800 000 000 between 8am and 6pm, Monday to Friday.

Note: A Direct Debit payment request is sent to your bank eight working days before we deduct payment from your account. Therefore when changing your bank details please ensure that your Direct Debit form reaches us at least 10 working days before your payment is due. This is to ensure that we can process the Direct Debit in plenty of time.

If a payment is rejected by your bank, we will write to you to notify you of the payment position - the arrears can then be paid by a cheque made payable to Prudential Assurance Company Limited/Policyholder's Name or Policy Number or by the existing Direct Debit.

If a payment is rejected by your bank, we will write to you to notify you of the payment position - the arrears can then be paid by a cheque made payable to Prudential Assurance Company Limited/Policyholder's Name or Policy Number. We would need the correct details and you may have to send us a new Direct Debit form - please check this with your bank.