Your Unit-Linked Annuity plan provides a regular income for life.
By logging in or registering for our Online Service, you'll be able to view and download a copy of your P60, and update your personal details.
Registering for our Online Service is easy and only takes five minutes. You'll need your policy number, postcode and date of birth. Your policy number will be on any letter we've sent you.
Once registered, you'll be able to use the service straight away, at a time that suits you.
Register or log in to our Online Service to update your UK bank or building society details.
You won't be able to change any foreign bank details with our online service, so please contact us.
To change your name, we’ll need a signed letter from you with details of your previous name and your new name. We’ll also need one of the following original documents: a Marriage Certificate, Civil Partnership Certificate, Decree Absolute, Final Order or a Deed Poll.
Please send the letter, including your policy number, to Prudential, Lancing, BN15 8GB. We’ll return your document to you straight away.
We understand that you may be going through a difficult time and so we want to make dealing with us as simple as possible.
If someone has passed away, let us know by completing our online form or by calling us.
Our online form is quick and easy to complete and we will send you confirmation of its submission straight away.
Log in to our Online Service where you will find a copy of your end of year tax certificate (P60) in the Document area. This will typically be available at the end of tax year.
Unless you advise us to stop sending paper copies we will send you a copy of your P60 by 31 May each year.
You’re able to change the funds that you’re currently invested in. The fund guide and Unit-Linked funds page have more information about your funds and how they are managed.
You can call us to request a change of funds, free of charge at anytime. However we recommend that you speak to a financial adviser before making any changes.
The value of your income from your Unit-Linked Annuity, can go down as well as up so you might get back less than you put in.
Your income isn’t reviewed annually, but it may change depending on the funds you’re invested in.
If you want to be notified when your net payments change by £1.00 or more, please contact us to opt-in to automatically receiving confirmation letters.
The value of your income from your Unit-Linked Annuity, can go down as well as up so you might get back less than you put in.
Your annuity income may have changed due to a change in tax code or to the payment amount before any tax or deductions are taken (gross payment).
If you were not expecting this to change, please contact us.
To query a tax code you’ll need to contact HM Revenue & Customs (HMRC).
HMRC will notify us of any tax code changes whenever they issue a new code to you.
You'll need your National Insurance number and your policy number. If HMRC ask for our tax district and reference number (or PAYE reference), you'll find them on your end of year tax certificate (P60).
You might need to pay tax depending on your circumstances and the options you choose. Tax rules can also change in the future.
If you need information about life events, help with money or you need us to support you in a different way, our care and support pages provide a range of topics to help.
If you need help or support, please contact us on.
If you can’t find the answer you’re looking for here or in our Online Service, we’re here to help. Visit the contact us page to find the team that can help with your product query. We're available Monday to Friday, except public holidays.
© Prudential 2026
"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at 5 Central Way, Kildean Business Park, Stirling, FK8 1FT. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company Limited. The Prudential Assurance Company Limited and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc which is a holding company registered in England and Wales with registered number 11444019 and registered office at 10 Fenchurch Avenue, London EC3M 5AG, some of whose subsidiaries are authorised and regulated, as applicable, by the Prudential Regulation Authority and the Financial Conduct Authority. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.