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Life Policies - Industrial Branch

Industrial Branch (IB) products were written between 1854 and 1994 and may be identified by their policy number, which is usually nine digits long.

The business was sold by agents who would visit each customer at their home and collect premiums in cash/cheque. These policies were designed to pay out a lump sum on death if the policy was a whole life plan, or on maturity or earlier death, if it was an endowment plan.

We understand that over time, policyholders may have misplaced their policy document or forgotten about it when moving house. If you believe you have an old life policy, which used to be paid ''at the door'' call Prudential on 0345 640 4000 lines are open Monday till Friday 08:00 till 18:00. We might record your call for training and quality purposes. To find out more about how we use your personal data please visit pru.co.uk/mydata.

If you have a policy number

If you have a policy number, we will also need answers to the following:

  • When and where was the policy taken out?
  • When and where was the last premium paid?
  • Date of Birth of Life Assured.
  • Full name, including Maiden surname of Life Assured.

If you are unable to provide full details, it may be difficult for us to trace the policy as our records are numerically based.

For all other policies

For all other policies and if you do not have a policy number to hand please call us on 0800 000 000*, this is a general line that will direct you to the correct department. You can write to us at Prudential, Customer Service Centre, Lancing, BN15 8GB. Alternatively send us a secure email.

*Calls may be monitored or recorded for quality and security purposes. Lines are open Monday to Friday 08:00 to 18:00.

 

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"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at 5 Central Way, Kildean Business Park, Stirling, FK8 1FT. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company Limited. The Prudential Assurance Company Limited and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc which is a holding company registered in England and Wales with registered number 11444019 and registered office at 10 Fenchurch Avenue, London EC3M 5AG, some of whose subsidiaries are authorised and regulated, as applicable, by the Prudential Regulation Authority and the Financial Conduct Authority. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.