Research and Surveys We Conduct | Prudential

About the research and surveys we conduct

We may contact you for research or survey purposes

To help understand your opinions on the quality of the products and service that we offer, we work with trusted independent market research partners. The surveys we do are by email, phone or by SMS depending on the contact information we hold for you.

It’s important to highlight that if you’ve been contacted about completing research for us, we’ll never ask for your policy number, your login information or your bank details.

The companies that we work with to complete research and surveys are:

You can also verify most of these companies through the Market Research’s professional trade body at the Market Research Society website.

If you've received an email about research it may be related to one of our ongoing satisfaction or relationship surveys. If it comes from the following email address, it is genuine:

If you get a call from one of our research partners and you don't want to take part or you'd like to opt-out, please let them know and your preferences will be updated.

If you’ve got concerns about any other research or surveys, please contact us or email the details to MandGFraud@mandg.com.

More information

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Protecting you from scammers is important to us. Find out more about how you can keep your personal information and your money safe.

Check if a letter or email is from us

We want to help you identify if that communication is genuinely from us or one of the businesses we partner with.

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