About our annuity products
You can use your pension pot to buy an annuity, which gives you a regular income for a set period, or for the rest of your life. This means you’ll have a predictable income to help you with your retirement planning.
Once you’ve purchased an annuity you won’t be able to change your mind.
So it’s important to consider your options and needs in retirement. Depending on the type of annuity you have, may be able to switch to another annuity product.
General annuity product guidance
Check your product information for more.
Supported Annuity products
You can use our Online Service if you have one of the following products:
- Guaranteed Pension Annuity
- Income Choice Annuity
- With-Profits Annuity
- Former Equitable Life Annuity
- Unit-Linked Annuity
Registering is quick and easy
It takes about five minutes. You’ll need your
- plan number (found on any letter we've sent you)
- postcode, and
- date of birth.
What you can do online
Once registered, you can start using the service straight away to
- view important information about your annuity
- contact us by secure message
- update your address
- update your bank details, and
- access and download a copy of your P60.
Annuity products supported by our Online Service
Log in to our Online Service to update your UK bank or building society details.
Flexible Lifetime Annuity customers
Please call us on 0345 075 7576. We’re available Monday to Friday, 8:30 to 18:00, excluding public holidays. If you send your bank details in writing, we may need further identification. We'll let you know if this is needed.
Foreign bank details
Changes to foreign bank accounts can't be made online. Please contact us directly to update these details.
Annuity products supported by our Online Service
Log in to our Online Service to update your address details.
Flexible Lifetime Annuity customers
Please call us on 0345 075 7576. We’ll need to confirm your identity and new address details. We're available Monday to Friday, 8:30 to 18:00, excluding public holidays.
Deferred Annuity customers
Contact us to confirm your new details. We may need additional evidence to confirm your identity. We’ll let you know if we need further information.
To update your name, please send us a signed letter that includes:
- Your previous and new name
- Your plan number
- One original document as proof of the change:
- Marriage Certificate
- Civil Partnership Certificate
- Decree Absolute
- Final Order
- Deed Poll
We’ll return your original document once we’ve processed the change.
Deferred Annuity customers
Prudential,
DBOps Deferred Administration Team,
Bulk Annuities,
Lancing,
BN15 8GB
All other Annuity customers
Prudential,
Lancing,
BN15 8GB
Annuity products supported by our Online Service
Log in to our Online Service to view a copy of your end of year tax certificate (P60). It'll be available about one week after the end of the tax year. Unless you tell us to stop sending paper copies, we’ll send you a copy of your P60 by 31 May each year.
Flexible Lifetime Annuity customers
We’ll send you a copy of your P60 by 31 May each year.
Deferred Annuity customers
If you’re a deferred annuitant, you won’t be receiving any payments, so you won't get a P60. Once you claim your benefits, We’ll send you a copy of your P60 by 31 May each year.
To query your tax code, please contact HM Revenue & Customs (HMRC).
You’ll need
- your National Insurance number, and
- your plan number.
HMRC may also ask for our tax district and reference number (PAYE reference) - you’ll find this on your P60.
Once HMRC issues a new tax code, they’ll notify us of the change.
Tax rules can change. The impact of taxation or any tax relief depends on your personal circumstances and where you live.
Power of Attorney
In the event you’re no longer able to make legal and/or financial decisions for yourself, having a Power of Attorney in place can provide you and your loved ones with peace of mind.
A Power of Attorney is a legal way of letting someone you trust make importance decisions about your finances and/or your health on your behalf. It helps to ensure your affairs are managed as you’d want them to be.
Getting financial advice
If you’re making an important financial decision, or thinking about your longer term financial health, then we recommend that you get financial advice.
- You should speak to your financial adviser if you have one.
- If you don’t have an adviser, you can search for an independent financial adviser by visiting unbiased.co.uk or by calling them on 0800 023 6868.
- You could speak to M&G Advice. Whether it's about financial planning, accessing your pension, making sure you get the most from your tax allowances or protecting your loved ones; whatever your financial goals – we can help.
Further support
Need more help? Contact us
If you can’t find what you’re looking for, or need more help, there are a number of ways you can get in touch.
