Welcome to Prudential

The MoneyHelper Pensions Dashboard is a secure, online resource offered by the government-backed MoneyHelper service.

You can use it to find and view any private, workplace or state pensions you might have, all in one place.

The Dashboard is expected to go live to the public, sometime in 2026.

Once you’ve logged on securely through the MoneyHelper Pensions Dashboard, you’ll be able to view any known, lost or forgotten pensions you might have as well as some basic pension information. 
 

You'll also be able to connect from the Dashboard to your pension provider(s) for more detailed information.

A Deferred Annuity is a type of retirement plan, set up for you when your old workplace pension scheme (called a Defined Benefit or DB scheme) was closed or changed. It’s called a Deferred Annuity because your payments don’t start right away - they begin when you decide to retire. When that time comes, this annuity will provide you with a regular income based on your policy.

Here’s what that means for you:

• Your old pension scheme promised you a set income when you retire, based on things like your salary and how long you worked there.
• When that scheme ended, the trustees bought a plan from us to make sure you still get those benefits promised to you.
• It’s not like a savings account or pension pot that goes up and down in value. Instead, it’s a promise to pay you a fixed amount in the future, just like your original pension would have.

Key points to remember:

• You don’t need to pay into it - it’s already been set up for you.
• The amount you’ll get is already decided and is described in your plan documentation.
• You’ll start receiving income when you choose to retire, as long as you’ve already reached the minimum retirement age stated in the plan.

The Annual Accrued Value is a calculation of the annual income your Deferred Annuity plan could provide you with today, if your retirement date was the same as the illustration date.

Before your retirement date, your Accrued Value will change once each year.

Once you’ve reached or passed your retirement date, the Accrued Value will be revalued to the retirement date only. 

The Deferred Annuity plan you have with us dates back to your time with an employer that had a Defined Benefit (DB) Occupational Pension scheme in place for its employees. The name of the scheme will be on the Dashboard. That scheme has been closed down and no longer exists. But before it closed, the former trustees of the scheme purchased a Deferred Annuity plan for you, with us.

Your Deferred Annuity plan represents as closely as possible, the benefits that would have been due to you under the original scheme. If, in the event the original scheme was underfunded, the benefits insured may be less than those you accrued under the scheme.

The government also has a pension tracing service you can use by visiting gov.uk/find-pension-contact-details.

We calculate your pension value manually. It can take up to 10 days to generate. Once calculated, it’ll appear on the Dashboard and is fixed for 12 months.

Please contact us to request a pension valuation:

• Dalgety Pension Enquiry: 0345 074 7574.
• C&A Pension Enquiry: 0345 078 6655.
• Ferranti Pension Enquiry: 0345 073 7738.
• Deferred Annuity customer: 0345 602 0361.

Lines are open 08:30 to 18:00, Monday to Friday.

Unfortunately not. Your pension product isn’t available on our Online Service. There are a number of other ways you can contact us. You can: 

• Send us a Secure Message online using PruMail:
  An online messaging tool, available to those contacting us on behalf of an existing customer, or whose product is not available on our Online Service.
• Write to us at:
  Customer Service Centre, Prudential, Lancing, BN15 8GB.
• Call us:
  • Dalgety Pension Enquiry: 0345 074 7574.
  • C&A Pension Enquiry: 0345 078 6655.
  • Ferranti Pension Enquiry: 0345 073 7738.
  • Deferred Annuity customer: 0345 602 0361.

Lines are open 08:30 to 18:00, Monday to Friday.

Your policy gives you certain benefits based on when they were purchased.
To find out what those benefits are worth today, we need to calculate any increases that may have happened since the purchase date. The details about how these increases work are explained in your plan documents.

Our Admin Team will do this calculation for you.
Once we’ve recalculated your benefit value, we’ll upload the updated benefit value to the Dashboard so you can view it. This process can take up to 10 working days.

If you need financial advice

Our Customer Service teams are unable to give financial advice, but we’re happy to help with any queries you may have. If you already have a financial adviser, we recommend you speak to them. If you don't have a financial adviser and would like some advice, you can search for an independent financial adviser in your area by visiting unbiased.co.uk.

Getting help

If you’re 50 or over, we recommend you use Pension Wise, a free, impartial service offered by the government-backed MoneyHelper service. It offers guidance to people with personal pensions on all the options available for their pension savings. You can have a free consultation online, over the phone or face-to-face. To find out more or book a free appointment call 0800 280 8880 or visit moneyhelper.org.uk/pensionwise.

We’ll send a retirement quotation either in writing or by email, two-to-three months before your Normal Retirement Date (NRD), or when you’ve told us you’re ready to retire.

The quotation will give you the details of options available to you for your retirement income.

Please know that you can only request two retirement quotations in a rolling 12-month period before your retirement date.

Not all customers are eligible to transfer their benefits to another registered pension scheme. If you’re eligible, or to learn whether or not you’re eligible, please contact us and ask for a transfer value quote.

It’ll provide you with the information you need from us, to transfer your benefits to another registered scheme.

Please note:

• We’ll only able to provide two transfer quotes in a 12 month period.
• We can’t issue a transfer quote if your retirement date has passed. 

You can: 

• Send us a Secure Message online using PruMail:
  An online messaging tool, available to those contacting us on behalf of an existing customer, or whose product is not available on our Online Service.
• Write to us at:
  Customer Service Centre, Prudential, Lancing, BN15 8GB.
• Call us:
  • Dalgety Pension Enquiry: 0345 074 7574.
  • C&A Pension Enquiry: 0345 078 6655.
  • Ferranti Pension Enquiry: 0345 073 7738.
  • Deferred Annuity customer: 0345 602 0361.

Lines are open 08:30 and 18:00, Monday to Friday.

We’re required by law to share information as part of The Pensions Dashboards Regulations 2022. Your pension information can only be accessed on the Pensions Dashboard once your identity has been authenticated on gov.uk.