Notify us online
Our online form is quick and easy to complete and we will send you confirmation of it's submission straight away.
You can find a list of the information you'll need before you start below.
* If the customer you are notifying us about has any of the following product types, or if you are under 18, please call to speak to us. We have fewer team members available than normal at the moment, so you might need to wait a bit longer to speak to us. Please be assured a member of our team will answer as soon as they are able to.
- Prudential International products
- Car and Home insurance
- Workplace pensions
- Prudential ISA
A few things you'll need today
There's some key information we'll need from you:
- The full name, address and date of birth of the deceased.
- Their policy number(s) – this should be on their documents, but don’t worry if you don’t have them.
- The date of death.
It would also be useful if you could tell us:
- Did the deceased have a will?
- Who was named as the executor?
- Who are the next of kin?
What happens once you have contacted us?
Here is some key information about what happens once you have notified us of a death.
Further support available
Our guide and the following organisations can provide practical help and emotional support for you and your family:
Support guide
Here is an extra guide to further support you through this process.
You may also want to let the Government and other organisations know using the Tell us once service.
Practical help
Support
If you would like to call us
If it's important you speak to someone, you can call us on:
0800 000 000 - lines open 8am-6pm Mon-Fri
0800 calls are free from BT landlines and can vary from other providers.
When you call us you'll be asked to tell us in a few words why you're calling. Just say "Notify you of a death" and you'll be passed to someone who can help you.
© Prudential 2022
"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at Craigforth, Stirling FK9 4UE. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company Limited. The Prudential Assurance Company Limited and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc which is a holding company registered in England and Wales with registered number 11444019 and registered office at 10 Fenchurch Avenue, London EC3M 5AG, some of whose subsidiaries are authorised and regulated, as applicable, by the Prudential Regulation Authority and the Financial Conduct Authority. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.