How we can help
If you have, or are caring for someone with dementia, we offer a range of services to make communicating with us a little easier.
- If it helps, we can work with you to break down longer processes into manageable steps.
- As a standard, we let all customers know about how long it will take to process or complete a request, or if we need anything from you before can move forward. If you need us to be clearer or remind you of these, just let us know.
- We can send you written confirmation after any discussions we have together, to summarise what’s been discussed, any agreements made and the next steps.
There are a number of ways you can contact us. Simply choose what suits you best. You can send us a message online, call us, or write to us.
Power of Attorney
Appoint someone you trust to support you, or make decisions on your behalf.
In the event you’re no longer able to make legal and/or financial decisions for yourself, having a Power of Attorney in place can provide you and your loved ones with peace of mind.
A Power of Attorney is a legal way of letting someone you trust make importance decisions about your finances and/or your health on your behalf. It helps to ensure your affairs are managed as you’d want them to be.
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Further support
The Alzheimer's Society
Supports those living with dementia, along with their family members and loved ones. Their Dementia Support Line can give you support, advice, and connect you to other services. You can call them on 0333 150 3456.
Support for carers
Age UK offers advice, guidance and support for those caring for someone with dementia.
Age UK
Offers information and advice to help you understand dementia - its symptoms, how to live with it and prepare for the future - as well as finding and arranging social care. You can call their free advice line on 0800 678 1602.
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