There are a number of ways you can contact us.

Secure Message  

Available to existing customers registered with our Online Service.

PruMail

Available to those contacting us on behalf of an existing customer, or whose product is not available on our Online Service. 

Call us  

For general enquiries, or if you need something sent to you in large print, braille or audio, please contact us on 0800 000 000

Lines are open 8am-6pm, Monday to Friday (GMT). If you’re calling from outside the UK, call (+) 44 1786 448844. 0800 numbers are free to call from within the UK. International calls are charged at your international rate.

Write to us 

More ways to contact us

SignVideo 

For those who are deaf or hard of hearing. If your preferred language is British Sign Language (BSL), you can contact us using this video relay service. 

Relay UK 

For those with hearing or speech difficulties. You can contact us by phone using the Relay UK national relay service.