How we can help
We understand that at times, for those who are neurodiverse, it could be difficult to focus on big tasks. Or, lots of information could become overwhelming. It may be that you need some flexibility in how we work with you. We can offer a range of support including:
Prompts and processes
- If it helps, we can work with you to break down longer processes into manageable steps.
- As a standard, we let all customers know about how long it will take to process or complete a request, or if we need anything more before can move forward. If you need us to be clearer or remind you of these, just let us know.
How we communicate with you
- We can send you written confirmation after any discussions we have together, to summarise what’s been discussed, any agreements made and the next steps.
- We can send communications to you in Large Print or on an Audio CD. Just let us know your preferred format, and we’ll do the rest.
- We’ve built our website to be compatible with screen readers.
Contacting us
- Let us know if you ever need to update your format preferences. That way, we can continue to communicate with you in a way that suits you best.
- There are a number of ways you can contact us. Simply choose what suits you best. You can send us a message online, call us, or write to us.
Further support
ADHD UK
Provides peer-to-peer support options and expert-led sessions for those living with ADHD. You can find out more information on their website.
Autism Central – support for parents and carers
Aims to make it easier to learn more about autism and services available. They have a resources section on their website which provides information on a wide range of topics around autism and support from partner organisations and other trusted sources.
The British Dyslexia Association Helpline
A national service for people with dyslexia and dyscalculia and those who support them. It offers free and confidential information, support and signposting.
You can call them on 0333 405 4567, email them on helpline@bdadyslexia.org.uk or send them a Direct Message on Facebook or Instagram.
The Learning Disability Helpline
Mencap’s free help and advice line for people with a learning disability, their families and carers. You can call them on 0808 808 1111 or email helpline@mencap.org.uk
Care and Support homepage
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"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at 5 Central Way, Kildean Business Park, Stirling, FK8 1FT. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company Limited. The Prudential Assurance Company Limited and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc which is a holding company registered in England and Wales with registered number 11444019 and registered office at 10 Fenchurch Avenue, London EC3M 5AG, some of whose subsidiaries are authorised and regulated, as applicable, by the Prudential Regulation Authority and the Financial Conduct Authority. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.