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Upload your documents

You can use this safe and secure online tool to upload documents that we’ve asked you to send us.  Please only provide documentation that’s been requested.

Upload documents

Important information before you start:

  • The files need to be saved as a .pdf or .jpg – and no bigger than 5MB.  We’d suggest you save your file smaller than it’s actual size if possible.
     
  • You can attach up to 10 files - so this could be one PDF that has all your document pages in it or up to 10 individual pages.
     
  • Photographs of documents are acceptable as long as they’re clear.
     
  • You’ll need to tell us some information about you and also about the policy that the documents relate to. This includes the policy number.

 

© Prudential 2026

"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at 5 Central Way, Kildean Business Park, Stirling, FK8 1FT. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company Limited. The Prudential Assurance Company Limited and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc which is a holding company registered in England and Wales with registered number 11444019 and registered office at 10 Fenchurch Avenue, London EC3M 5AG, some of whose subsidiaries are authorised and regulated, as applicable, by the Prudential Regulation Authority and the Financial Conduct Authority. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.