Your Deferred Annuity will provide a guaranteed income for life, when you’re ready to retire.
The benefits available to you are as a result of being a member of a defined benefit occupational pension scheme - a pension scheme provided by an employer. Because your benefits are from a defined benefit arrangement, the benefits are guaranteed and will provide a set level of income in retirement.
If you have any questions or need any help with your policy, you can call us on 0800 000 000, please have your Deferred Annuity reference number policy number ready. We’re available Monday to Friday, 8:00am to 6:00pm, excluding public holidays.
To change your address, please contact us to confirm your new details. We may need additional evidence to confirm your identity. We will let you know if there is any further information required.
To change your name, we’ll need a signed letter from you with details of your previous name and your new name. We’ll also need one of the following original documents: a Marriage Certificate, Civil Partnership Certificate, Decree Absolute, Final Order or a Deed Poll.
Please send the letter, including your policy number, to:
Prudential, DBOps Deferred Administration Team, Bulk Annuities, Lancing, BN15 8GB.
We’ll return your document to you straight away.
We understand you may be going through a difficult time, so we want to make dealing with us as simple as possible.
If someone has died please let us know by completing our online form or by calling us.
Our online form is quick and easy to complete and we’ll send confirmation of its submission straight away.
Any ongoing payments to your spouse after your death, will depend on the original rules of the scheme.
Please check your policy document to confirm if this applies.
We’ll send a retirement quotation at your normal retirement date (NRD), or when you’ve told us you’re ready to retire. The quotation will give you the details of options available to you for your retirement income.
If you’re eligible to transfer your benefits to another registered pension scheme, you’ll need to ask us for a transfer value quote. It’ll provide you with the information you need from us, to transfer your benefits to another registered scheme.
We’ll only provide two transfer quotes in a 12 month period.
You can transfer you pension benefits by requesting a transfer value quotation. If you transfer to a defined contribution arrangement you may have different options available than under your current policy.
If you’re considering transferring your pension benefits to a defined contribution arrangement and the transfer value exceeds £30,000 you must receive financial advice from a financial adviser before the transfer can be paid.
You may also lose some of the valuable guarantees that your current policy provides.
To find out more about transferring your pension benefits, the visit the pension transfer advice page from the Financial Conduct Authority (FCA).
You may be able to take a pension commencement lump sum (PCLS) also known as a tax free cash sum, when you retire and start taking your benefits. This will only be available before age 75 .
Once you take tax-free cash from your pension, it cannot be cancelled or reversed.
Please check your policy documents to confirm if this is available to you.
Visit the contact us page to find the team that can help with your query. We're available Monday to Friday, except public holidays.
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"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at 5 Central Way, Kildean Business Park, Stirling, FK8 1FT. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company Limited. The Prudential Assurance Company Limited and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc which is a holding company registered in England and Wales with registered number 11444019 and registered office at 10 Fenchurch Avenue, London EC3M 5AG, some of whose subsidiaries are authorised and regulated, as applicable, by the Prudential Regulation Authority and the Financial Conduct Authority. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.