Skip to Main Content
How can we help you?

Money worries

A triangular framework on the roof of a building

If you’re worried about money, you’re not alone. The cost of living continues to have an impact.

Whether you’re worried about energy bills, credit card debt, rising rent or mortgage payments, it’s important to deal with money worries as soon as you can. Simply speaking to a bank, creditor or charity will not affect your credit rating.

How we can help

We can offer financial guidance.

Our Customer Service teams are available to provide you with free information that can help you make a more informed decision about your savings and investments. This is known as financial guidance. 

They won’t be able to give you recommendations or tell you what might be best for you and your circumstances. This is known as financial advice and is only available through dedicated financial advisers.

Next steps

If you’re making an important financial decision, or thinking about your longer term financial health, then we recommend that you get financial advice.

  • You should speak to your financial adviser if you have one.
  • If you don’t have an adviser, you can search for an independent financial adviser in your area by visiting unbiased.co.uk or by calling them on 0800 023 6868.
  • You could speak to M&G Advice. Whether it's about financial planning, accessing your pension, making sure you get the most from your tax allowances or protecting your loved ones; whatever your financial goals – we can help.
If you’re 50 or over, we strongly encourage you to use Pension Wise.

It’s a free, impartial service by the government-backed MoneyHelper service that offers guidance on all the options available for your pension savings. You can have a free consultation online, over the phone or face-to-face.
To book a free appointment call 0800 280 8880 or visit moneyhelper.org.uk/pensionwise

Additional support

MoneyHelper

A government-backed service offering free, impartial money and pensions advice. Their website has a section dedicated to cost of living, debt and money concerns.

 

They also have a live chat service, or you can call them on 0800 138 7777.

MoneyHelper
StepChange

The UK’s leading debt advice charity. They provide free and impartial advice, online and by phone, as well as managed debt solutions and help with budgeting.

 

You can get advice through their free online tool or by calling them on 0800 138 1111.

StepChange
Citizens Advice

Free, practical advice for tackling the cost of living and money worries. You can reach Citizen’s Advice online, in person and over the phone.

England, call 0800 144 8848

Wales, call 0800 702 2020

Scotland, call 0800 028 1456

Citizens Advice

Contact us

Need more help?

If you can’t find what you’re looking for, or need more help, there are a number of ways you can get in touch.