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How can we help you?

Support for those who are neurodiverse

An older woman with glasses cuddling her granddaughter

How we can help

We understand that at times, for those who are neurodiverse, it could be difficult to focus on big tasks. Or, lots of information could become overwhelming. It may be that you need some flexibility in how we work with you. We can offer a range of support including:

Prompts and processes

  • If it helps, we can work with you to break down longer processes into manageable steps.

  • As a standard, we let all customers know about how long it will take to process or complete a request, or if we need anything more before can move forward. If you need us to be clearer or remind you of these, just let us know.

How we communicate with you

  • We can send you written confirmation after any discussions we have together, to summarise what’s been discussed, any agreements made and the next steps.

  • We can send communications to you in Large Print or on an Audio CD. Just let us know your preferred format, and we’ll do the rest.

  • We’ve built our website to be compatible with screen readers.

Contacting us

  • Let us know if you ever need to update your format preferences. That way, we can continue to communicate with you in a way that suits you best.   

  • There are a number of ways you can contact us. Simply choose what suits you best. You can send us a message online, call us, or write to us.
Contact us

Additional support

ADHD UK

Provides peer-to-peer support options and expert-led sessions for those living with ADHD. You can find out more information on their website.

ADHD UK
Autism Central – support for parents and carers

Aims to make it easier to learn more about autism and services available. They have a resources section on their website which provides information on a wide range of topics around autism and support from partner organisations and other trusted sources.

Autism Central
The British Dyslexia Association Helpline

A national service for people with dyslexia and dyscalculia and those who support them. It offers free and confidential information, support and signposting.

 

Call 0333 405 4567, email helpline@bdadyslexia.org.uk or send a Direct Message on Facebook or Instagram.

The British Dyslexia Association Helpline
The Learning Disability Helpline

Mencap’s free help and advice line for people with a learning disability, their families and carers. You can call them on 0808 808 1111 or email helpline@mencap.org.uk

The Learning Disability Helpline

Contact us

Need more help?

If you can’t find what you’re looking for, or need more help, there are a number of ways you can get in touch.