If you’ve received a communication from us, whether it’s a letter or an email, we want to help you confirm that it's genuinely from us or one of the businesses we partner with.
Contents
Prudential websites
Letters we send
- Online service registration letters
- Reconnect or Confirmation of Details letters
If for some reason we’ve lost contact with you, we’ll send you a letter to what we believe is your current address or contact you through the Department of Work and Pensions.
In some of our tracing letters we’ll give you the option to complete an online form by visiting pru.co.uk/updatenow.
Please follow the instructions on this page if you're given this option.
Our letters may also include a form for you to complete and return in a pre paid envelope. You can find out more about the postal addresses we use at pru.co.uk/reconnect.
We ask for this information so we can make the necessary checks to ensure you're our customer before we update your address details.
Emails we send
- Prudential's emails
- Online service registration emails
Many of the emails that you’ll receive from us will end in the following domain names:
@prudential.co.uk
@comms.pru.co.uk
@mandg.com
@mandg.co.uk
@digitalnews.mandg.com
Here are some examples of the sender addresses that we use:
noreply@prudential.co.uk
avc.admin@prudential.co.uk
bevqueries@prudential.co.uk
fris.team@prudential.co.uk
noreply@comms.pru.co.uk
Duediligence_support@mandg.com
FCC_Team@mandg.co.uk
When we partner with other companies, for example when we conduct research and surveys or send customer newsletters, we’ll use email addresses and website links for those partner companies.
Here are some examples of what you may see:
remediationteam@pru-europe.com
noreply@qualtrics-survey.com
schemeservice1.settlementsretirements@prudential.co.uk
If you've got a product or policy that’s eligible for the online service, we may send you emails letting you know how to register for this.
We’ll personalise the email with your name and indicate what type of policy you have (for example a pension or bond), but it won’t have any other personal information in it.
The emails we send have URLs that go to the policy type page at the start of the online registration process. The URLs are:
- pru.co.uk/registernow
- pru.co.uk/signup
Ensuring your information is kept up to date
As part of our regulatory obligation to ensure that the information we hold on organisations and individuals we do business with, including any associated parties is kept up to date, we may have to reach out to you if something requires updating on your file.
Re-setting your online account
If you’ve previously registered for the online service, you may receive an email from us asking you to reset your login details. These emails have a unique registration link that will expire after a given date and time.
If the unique link has expired you can still re-register at the mandg.com homepage, using the Register button on the top right hand side of this webpage or by using the URL pru.co.uk/online
Encrypted secure emails
We may send you an encrypted secure email directly. You'll be asked to register to read it by clicking on a link in that email.
The senders email address will end in one of our standard domain names, as shown in the 'Emails we send' section above.
Requests to take part in research or surveys
From time to time we undertake surveys or do research to find out about the quality of our service and products that we offer.
If you’ve been contacted by email or phone about research, you can find out more by going to the ‘Research and surveys we conduct’ article.
Other communications you've received
If you’re concerned about any other emails or letters that you’ve received, please contact us or send details to mandgfraud@mandg.com. If you received an email please try to send the original as an attachment, rather than forwarding it. If it's a letter please try to send a picture of it to us.
More information
Contact us
Need more help?
If you can’t find what you’re looking for, or need more help, there are a number of ways you can get in touch.
