Help for Existing Customers | Prudential

Help for existing customers

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Manage your policy online

Access your policies at a time that suits you.

Lost your policy?

We can help you trace a lost policy or an old plan that’s unclaimed.

Frequently asked questions

Here you'll find some of the most common things our customers look to do. For most of our products, you can manage your policy online by logging in or registering for our online service.

Review and manage your plan online

Our online service makes it easy and convenient to see and service your policy at a time that suits you. Once registered, you’ll be able to check the value of your policy, view important documents, send us secure messages and change your personal information and preferences. Registration is easy and only takes five minutes - all you need is your policy number.

Online service

Need more help?

If you can't find the answer you're looking for here or in our online service, we're here to help. Visit the contact us page to find the team that can help with your query. We're available Monday to Friday, except public holidays