Mourning the loss of a loved one can make even the smallest tasks seem overwhelming. From notifying us of a death, to making a claim, we can help you through this and point you in the best direction for more help when you need it.
Next steps
There are a number of ways you can let us know about the passing of one of our customers.
Online
If speaking to us directly is something you’re not comfortable doing right now, you can use our online notification tool. It’s a quick and easy way to notify us of a death. It should take about 10 minutes to complete.
You'll need to be able to provide some documents and key information when filling in the form, so it's best to have it all to-hand before you start.
By phone
Please call 0800 000 000. Lines are open 8am-6pm, Monday to Friday. 0800 calls are free from BT landlines and can vary from other providers.
Write to us
If you prefer, you can write to us at Prudential, Lancing, BN15 8GB.
You can find out about what to expect once you've notified us of a death, here.
Care and Support homepage
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Bereavement support and guidance
"Tell us once"
A Government service you can use to inform several government bodies of a death, in one go. This service will inform HMRC, the Department of Work and Pensions, the Passport Office, the DVLA, local councils and more.
Losing someone you love is painful and grief may feel overwhelming at times. Speaking to friends and family can often help but sometimes you may want support from a specialist organisation.
A specialist bereavement charity. Their helpline, run by trained bereavement volunteers, can provide emotional support to anyone affected by grief. You can call them for free on 0808 808 1677. They also offer in-person support through their local branches in England, Wales and Northern Ireland.
Available 24 hours a day, 365 days a year to talk about anything that’s upsetting you; including grief. You can call 116 123 (free from any phone) or email jo@samaritans.org
Free bereavement support services to children and young people after the death of someone close. Working with individuals, families, schools and professionals, they help children and young people find a way through grief and its repercussions. For support, call 0808 802 0111 weekdays, 9:30am-3pm.
Unfortunately, there can be a lot to sort out when someone dies. Sometimes, it helps to have someone else identify the things you may need to consider.
The National Bereavement Service
A free helpline for families seeking assistance after losing a loved one. Offering practical guidance and emotional support, the NBS can help with topics such registering a death, probate, managing the estate and bereavement benefits (including help with funeral costs). You can call them on 0800 0246 121.
Free, practical advice about what to do after a death, dealing with the deceased’s finances, funeral arrangements, Wills, and what to do if someone dies abroad. You can reach Citizen’s Advice online, in person and over the phone.
- England, call 0800 144 8848
- Wales, call 0800 702 2020
- For Scotland, call 0800 028 1456
Following a bereavement, you may find that your financial situation changes. Or, that you’re left to deal with the deceased’s finances, including their pension and any debts.
A government-backed service offering free, impartial money and pensions advice. Their website has a range of tools and calculators to help you budget, plan and tackle debt. They also offer dedicated bereavement support. They have a live chat service, or you can call them on 0800 138 7777.
If you’re struggling with the costs of a funeral, you could get a Funeral Expenses Payment. In Scotland, this is called a Funeral Support Payment. Eligibility criteria apply. You can find out more here.
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"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at 5 Central Way, Kildean Business Park, Stirling, FK8 1FT. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company Limited. The Prudential Assurance Company Limited and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc which is a holding company registered in England and Wales with registered number 11444019 and registered office at 10 Fenchurch Avenue, London EC3M 5AG, some of whose subsidiaries are authorised and regulated, as applicable, by the Prudential Regulation Authority and the Financial Conduct Authority. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.