Our Privacy and Security Statement

‘We’, ‘us’ and ‘our’ means Prudential UK.

Your, and your clients’, personal information security and privacy are our highest priority. As this is so important, our website uses an effective encryption system which protects your communications with us and keeps them private.

We regularly update our Privacy and Security Statement. Please check back here frequently for any updates.


Why we collect personal information from you from this website

We collect personal information from you in order to provide a service or to help us improve the services we provide.

Site security

The security of your information is our priority. So when you log on to MyPru you can be assured that your information is encrypted using Transport Layer Security (TLS) version 1.2 with up to 256 bit encryption. This helps to protect your data from prying eyes whilst it travels over the internet. On the website, you’ll see a padlock symbol at the bottom of the screen which confirms you’re in a secure area. Further to this, all our internal systems have the latest security technology in place so you can be confident dealing with us at all times.

The personal information we collect from you and how we use it

We collect personal information for three key reasons:

1) We collect personal information on how you use this website. We do this through the use of cookies, and the personal information we collect this way is anonymous, so you are not personally identifiable. You can find out more from our Cookie Policy.

2) We collect personal information whenever you complete a form. The personal information we collect on these forms allows us:

  • To send you information either via email or through the post. If you would prefer not to receive this type of information then please let us know and we will ensure that you are not contacted.

  • To verify that you are eligible to receive communications from us (this website is for UK adviser use only).

  • To be able to personalise the information you receive, where possible and appropriate.

3) We collect personal information when you access our Online Services. Access to our Online Services on this website is managed through third-party secure login providers. The personal information you provide within our Online Services, such as client information, is managed on a separate platform from this website.

We may share your personal information with the M&G plc and our Business Partners for the reasons above.

When you contact us by email there is no guarantee that any email you send will be received by us and we cannot guarantee that any email you send us will remain private during internet transmission. Unless of course you complete a form using our Online Services where the personal information provided will be secure.

We also monitor or record calls made to us or any other communications we have with you. This might be for training, for security or to help us check for quality.

Your responsibilities on providing your clients’ personal information to us

You need to be aware of how we use your clients’ personal information and the permission you will need to gain to pass this to us. For clarity, we will use your client’s personal information as per your or their instructions; for example this may be to set up a policy or to provide an illustration using our Online Services.

By providing their personal information to us, by any method, you will be confirming that you have permission from your client(s) to do so in accordance with applicable data protection laws.

How we use your clients’ personal information

A copy of our data protection notices can be found at www.pru.co.uk/mydata.

These notices detail how and why we use your clients’ personal information (including any sensitive personal information), who we may share it with and their rights around the processing of their personal information.

How we manage any personal information you provide us

We take great care in making sure the personal information we collect and the personal information that is provided to us is managed securely.

Any transfer of personal information will always be done securely.

How to get a copy of the information we hold on you

You have a right to obtain a copy of your personal information for free (we may charge a fee if the request is manifestly unfounded or excessive). To do this, please complete this form and send it to us at : Privacy Team, Prudential, Lancing, BN15 8GB

You also, among other rights, have a right to have any inaccuracies corrected. To exercise these rights please contact us by:

To find out more about how we use your personal information and the rights you have around our use of your personal information, please download the Terms of Business document.

Prudential UK means The Prudential Assurance Company Limited, Prudential Distribution Limited, Prudential Life Time Mortgages Limited, Prudential Pensions Limited, M&G Wealth Advice Limited, and Prudential International Assurance plc as appropriate.

M&G plc means any affiliates of Prudential UK (including, PGDS (UK ONE) Limited, M&G Global Services Private Limited, M&G Investments Group, and Prudential Corporate Pensions Trustee Limited.

Business Partners means our service providers, accountants, auditors, IT service and platform providers, intermediaries, reinsurers, retrocessionaires, investment managers, agents, pension trustees (and other stakeholders), scheme advisors, introducers, selected third party financial and insurance product providers, and our legal advisers.