Online service maintenance. Be advised of scheduled maintenance for online services.
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Thanks to adviser feedback, we're delivering an ongoing series of improvements and enhancements across our propositions, all designed to smooth the adviser experience.
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Online Services support and information
How to access Online Services
To access our secure Online Services you’ll need to first log in using a secure service and then log in using an agency number for each relevant product.
Agency Registration and Administration
Set up an agency registration to do business with Prudential as an adviser. You can also administer your account.
Back office system integrations
You can get real-time data linked with your own back office systems (client management systems) for a number of our services.
Portal illustrations
You can access illustrations and new business submissions through industry-leading comparison portals.
Secure Email System
Use our existing secure messaging service for products such as our Retirement Account and International Portfolio Bond. Please do not send any personal or confidential information through unsecured email.
Digital Letter of Authority
Use our digital service to submit your clients LOA. Here you can upload the request, track its progress and receive confirmation of next steps.
Service availability
There are times when our online services will be unavailable. We apologise for any inconvenience.
Operational availability
| Monday - Friday | 8am - 10pm |
| Saturday | 8am - 4pm |
| Sunday | Services are normally available. However, due to regular maintenance updates, this is not guaranteed. |
Certain life valuations are unavailable from 6pm - 10pm on the last working day of each month.
© Prudential 2025
"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at 5 Central Way, Kildean Business Park, Stirling, FK8 1FT. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company Limited. The Prudential Assurance Company Limited and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc which is a holding company registered in England and Wales with registered number 11444019 and registered office at 10 Fenchurch Avenue, London EC3M 5AG, some of whose subsidiaries are authorised and regulated, as applicable, by the Prudential Regulation Authority and the Financial Conduct Authority. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.