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Online Services

Access a range of online services, from illustrations and valuations to applications, business tracking and more

Current Products

Legacy Products

Product Services

Online Services support and information

How to access Online Services

To access our secure Online Services you’ll need to first log in using a secure service and then log in using an agency number for each relevant product.

Agency Registration and Administration

Set up an agency registration to do business with Prudential as an adviser. You can also administer your account.

Back office system integrations

You can get real-time data linked with your own back office systems (client management systems) for a number of our services.

Portal illustrations

You can access illustrations and new business submissions through industry-leading comparison portals.

Secure Email System

Use our existing secure messaging service for products such as our Retirement Account and International Portfolio Bond. Please do not send any personal or confidential information through unsecured email.

Digital Letter of Authority

Use our digital service to submit your clients LOA. Here you can upload the request, track its progress and receive confirmation of next steps.

Service availability

There are times when our online services will be unavailable. We apologise for any inconvenience.


Service hours

Monday - Friday 8am - 10pm
Saturday 8am - 4pm
Sunday Services are normally available. However, due to regular maintenance updates, this is not guaranteed.


Certain life valuations are unavailable from 6pm - 10pm on the last working day of each month.

What could your client's retirement look like?

Use our Retirement Modeller to explore scenarios and to create graphs and tables for your reports. It's flexible, so you can use it for simple and more complex cases.

Discover more