Consumer Duty

Consumer Duty at its heart is about putting the needs of all our clients first. We need to ensure that client outcomes are at the centre of everything we do. But how do we do that? Personally, I like to challenge myself when in meetings both internally and with our adviser partners, would the decisions we make be any different if there was a client in the room? If the answer is yes, then that’s a red flag to me.

In this Consumer Duty Hub you’ll find the value assessments for all of our products along with supporting information. This should assist in establishing overall value when combined with the service that you provide to your client. It’s important that we all work together to ensure the necessary information is provided to meet the new requirements.

If you have any feedback on our approach or any other matter, I would, of course, be delighted to hear from you, including any areas where we can do better. No one is perfect. Equally, when research has identified and we have assessed that we could improve communications, that’s what we will do.

The vast majority of our business at M&G Wealth is conducted by professional financial advisers, and we are always keen to champion the advice market, and support it in any way we can. We believe we have some unique propositions, but we rely on you, our adviser partners to recommend them where appropriate. Let’s keep working together to make sure we are giving the best possible outcome to our clients.

Rob Hickson
Managing Director of Distribution M&G Wealth.