For UK financial advisers only, not approved for use by retail customers. Click here for the customer website.
Latest service updates and what you can do online
Retirement account
We updated our servicing and online support as we faced COVID 19, but these measures are now the new normal and ways of doing business. So we’d like to make it clear what servicing can be done fully online, and what support is available if you need it.
Onshore bonds (PIP) and other products
Here you’ll find our current service status for onshore bonds (PIP) and other products, and how we can do business online.
Prudential ISA
As the COVID-19 situation continues, we are committed to supporting you and your clients. Our online ISA service is the quickest and easiest way to have visibility and control of your client’s investments.
Prudential International Assurance
Here you’ll find our current service status and contact details for Prudential International Assurance, and how we can do business online with new paperless processes.
Trustee Investment Plan
Here you’ll find our current service status for our Trustee Investment Plan, and how we can do business online with new paperless processes.
Scammers are taking advantage of the Covid-19 situation
Some individuals have been targeted by an investment scam referencing M&G and Prudential brands and offering attractive returns and above market realities on money invested in fixed rate or fixed return products - specifically Fixed Rate Savers and Fixed Rate Deposit Bond. But there may also be others in use.
Please remind your clients to remain especially vigilant and remind them to look out for:
- Calls, texts, or emails from businesses and individuals offering great deals - such as free pension review, investment opportunities with ‘guaranteed returns’
- High pressure sales tactics from businesses or individual pushing a deal or to sign anything
- 'Good cause’ scams where scammers want people to invest in items such as face masks and hand sanitiser and promise lucrative returns
- Any requests for upfront fees.
Scammers are very sophisticated - even the most well-informed people are at risk. The FCA ScamSmart website offers lots of useful information and support for your clients, on how to avoid investment and pension scams.
To help you reach out to your clients about this and more information on how to protect themselves from investment scams, visit pru.co.uk.
© Prudential 2022
"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at Craigforth, Stirling FK9 4UE. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company Limited. The Prudential Assurance Company Limited and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc which is a holding company registered in England and Wales with registered number 11444019 and registered office at 10 Fenchurch Avenue, London EC3M 5AG, some of whose subsidiaries are authorised and regulated, as applicable, by the Prudential Regulation Authority and the Financial Conduct Authority. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.