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Service Availability
There is no scheduled downtime for our online services during our regular service hours.
We apologise for any inconvenience this may cause.
Core Service Hours
Online Services
Core time:
- Monday - Friday 08:00 - 22:00
- Saturday 08:00 - 16:00
- Sunday - Services are normally available however due to regular maintenance updates this is not guaranteed.
- Certain Life Valuations are unavailable from 18:00 - 22:00 on the last working day of each month.
© Prudential 2023
"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at 5 Central Way, Kildean Business Park, Stirling, FK8 1FT. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company Limited. The Prudential Assurance Company Limited and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc which is a holding company registered in England and Wales with registered number 11444019 and registered office at 10 Fenchurch Avenue, London EC3M 5AG, some of whose subsidiaries are authorised and regulated, as applicable, by the Prudential Regulation Authority and the Financial Conduct Authority. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.