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Latest Service Updates and Scam Awareness

We appreciate the way you do business and support your clients has changed quite significantly since the global pandemic. Find the latest servicing updates across all our products and services here. Also some support on how to keep your clients vigilant and aware of the latest scams.

Online capabilities


New business 


Money out

All other servicing

Retirement Account

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Onshore bond (PIP)


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View here

Offshore bonds


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Latest service updates and what you can do online

Retirement account

We updated our servicing and online support as we faced COVID 19, but these measures are now the new normal and ways of doing business. So we’d like to make it clear what servicing can be done fully online, and what support is available if you need it.

Onshore bonds (PIP) and other products

Here you’ll find our current service status for onshore bonds (PIP) and other products, and how we can do business online.

Prudential ISA

As the COVID-19 situation continues, we are committed to supporting you and your clients. Our online ISA service is the quickest and easiest way to have visibility and control of your client’s investments.

Prudential International Assurance

Here you’ll find our current service status and contact details for Prudential International Assurance, and how we can do business online with new paperless processes.

Trustee Investment Plan

Here you’ll find our current service status for our Trustee Investment Plan, and how we can do business online with new paperless processes.

Scammers are taking advantage of the Covid-19 situation

Some individuals have been targeted by an investment scam referencing M&G and Prudential brands and offering attractive returns and above market realities on money invested in fixed rate or fixed return products - specifically Fixed Rate Savers and Fixed Rate Deposit Bond. But there may also be others in use.

Please remind your clients to remain especially vigilant and remind them to look out for:

  • Calls, texts, or emails from businesses and individuals offering great deals - such as free pension review, investment opportunities with ‘guaranteed returns’
  • High pressure sales tactics from businesses or individual pushing a deal or to sign anything
  • 'Good cause’ scams where scammers want people to invest in items such as face masks and hand sanitiser and promise lucrative returns
  • Any requests for upfront fees.

Scammers are very sophisticated - even the most well-informed people are at risk. The FCA ScamSmart website offers lots of useful information and support for your clients, on how to avoid investment and pension scams.

To help you reach out to your clients about this and more information on how to protect themselves from investment scams, visit