For UK financial advisers only, not approved for use by retail customers. Click here for the customer website.

Latest Service Updates and Scam Awareness

We appreciate the way you do business and support your clients has changed quite significantly since the global pandemic. Find the latest servicing updates across all our products and services here. Also some support on how to keep your clients vigilant and aware of the latest scams.

Online capabilities

 

New business 

Top-ups

Money out

All other servicing

Retirement Account

View here

Onshore bond (PIP)

 

View here

ISA

View here

Offshore bonds

 

View here

Latest service updates and what you can do online

Retirement account

You can add new business, complete top-ups and withdraw money using our Retirement Account online services.

Onshore bonds (PIP) and other products

Here you’ll find our current service status for onshore bonds (PIP) and other products, and how we can do business online.

Prudential ISA

Our online ISA service is the quickest and easiest way to have visibility and control of your client’s investments.

Prudential International Assurance

Here you’ll find our current service status and contact details for Prudential International Assurance, and how we can do business online with new paperless processes.

Trustee Investment Plan

Here you’ll find our current service status for our Trustee Investment Plan, and how we can do business online with new paperless processes.